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Shipping Information

We're committed to getting your pre-loved treasures to you quickly and safely. Learn about our shipping policies, delivery times, and tracking information.

Shipping Policy

All orders are processed and shipped from our warehouse within 1-2 business days after payment confirmation. We carefully inspect and package each item to ensure it arrives in the same condition it left our facility.

Due to the unique nature of our pre-loved items, some products may require additional processing time for quality checks and cleaning. We'll notify you if there are any delays in processing your order.

We ship to all major countries and territories. International shipping times may vary depending on your location and customs processing.

Global Shipping Network

We operate warehouses and fulfillment centers in key regions worldwide to provide faster, more cost-effective shipping to our global customers.

US

North America

United States & Canada

Standard: 3-5 days
Express: 1-2 days
EU

Europe

European Union

Standard: 5-7 days
Express: 2-3 days
AU

Australia

Australia & New Zealand

Standard: 4-6 days
Express: 2-3 days
SA

South America

Brazil, Argentina, Chile

Standard: 7-10 days
Express: 3-5 days

Shipping Options

Standard Shipping

Delivery Time: 3-10 business days
Cost: $5.99 - $15.99
Tracking: Included
Coverage: Global

Express Shipping

Delivery Time: 1-5 business days
Cost: $12.99 - $29.99
Tracking: Included
Coverage: Global

Free Shipping

Delivery Time: 3-10 business days
Cost: FREE
Minimum Order: $100
Coverage: Select Regions

Delivery Times by Region

North America

Processing: 1-2 days
Standard: 3-5 days
Express: 1-2 days
Free Shipping: $100+ orders

Europe

Processing: 1-2 days
Standard: 5-7 days
Express: 2-3 days
Free Shipping: $150+ orders

Australia

Processing: 1-2 days
Standard: 4-6 days
Express: 2-3 days
Free Shipping: $120+ orders

South America

Processing: 1-2 days
Standard: 7-10 days
Express: 3-5 days
Free Shipping: $200+ orders

Asia Pacific

Processing: 1-2 days
Standard: 6-8 days
Express: 3-4 days
Free Shipping: $180+ orders

Other Regions

Processing: 1-2 days
Standard: 8-15 days
Express: 4-7 days
Free Shipping: Not Available

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package in real-time through our website or directly with the shipping carrier.

For international orders, tracking information may be limited once the package leaves our country. Customs processing times are not included in our delivery estimates.

If you haven't received your tracking information within 2 business days of placing your order, please contact our customer service team.

Important Information

1

Global Fulfillment Network

We operate warehouses in North America, Europe, Australia, and South America to provide faster, more cost-effective shipping. Your order will be shipped from the nearest facility to your location.

2

Pre-loved Items

All items are carefully inspected and cleaned before shipping. Due to their pre-loved nature, minor wear may be present and is noted in the product description.

3

Holiday Shipping

During peak holiday periods, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery.

4

International Customs

International customers are responsible for any customs duties, taxes, or fees that may apply to their order. These charges are not included in our shipping costs.

5

Regional Pricing

Shipping costs vary by region due to local logistics and customs requirements. Prices are calculated automatically based on your shipping address.

Need Help?

If you have any questions about shipping or need assistance with your order, our customer service team is here to help.

Contact us at support@black.com or call 1-800-BLACK

We're available Monday-Friday, 9AM-6PM EST