YOUR CART (0 ITEMS)

Your shopping cart is empty!

Your cart is empty. Start shopping to add items.

Continue Shopping

Returns & Exchanges

We want you to be completely satisfied with your purchase. Learn about our returns and exchange policies, how to return items, and refund information.

Returns & Exchange Policy

We accept returns and exchanges within 30 days of delivery for most items. All returned items must be in their original condition, unworn, unwashed, and with all original tags attached.

Due to the unique nature of our pre-loved items, some products may have minor wear that is clearly described in the product listing. These items are not eligible for returns unless they arrive in a condition significantly different from what was described.

We reserve the right to refuse returns that do not meet our policy requirements or show signs of excessive wear or damage.

Return Conditions

✓ Eligible for Returns

  • • Items in original condition with tags attached
  • • Items that arrived damaged or defective
  • • Items significantly different from description
  • • Wrong item received

✗ Not Eligible for Returns

  • • Items that have been worn, washed, or altered
  • • Items without original tags
  • • Items with excessive wear or damage
  • • Final sale items (clearly marked)

How to Return an Item

1

Initiate Your Return

Log into your account and go to "My Orders" to find the item you want to return. Click "Return Item" and select your reason for return.

2

Print Return Label

Once approved, you'll receive a prepaid return shipping label via email. Print the label and attach it to your package.

3

Package Your Return

Ensure the item is in its original condition with all tags attached. Pack it securely and drop it off at any authorized shipping location.

4

Track Your Return

You'll receive email updates as your return is processed. Refunds are typically issued within 5-7 business days of receiving your return.

Refund Information

Refund Timeline

Return Received: 1-2 business days
Processing Time: 2-3 business days
Refund Issued: 1-2 business days
Bank Processing: 3-5 business days

Refund Methods

Original Payment: Credit/Debit Card
PayPal: PayPal Account
Store Credit: Account Credit
Shipping Cost: Not Refunded

Exchanges

We offer exchanges for items in different sizes or colors, subject to availability. To request an exchange, follow the same return process and select "Exchange" as your reason.

If the item you want to exchange for is not available, we'll process a refund instead. You can then place a new order for the desired item.

Exchange shipping is free for domestic orders. International customers are responsible for return shipping costs.

Important Notes

1

Pre-loved Items

All items are carefully inspected before listing. Minor wear is noted in product descriptions and is not considered a defect.

2

Return Shipping

We provide prepaid return labels for domestic returns. International customers are responsible for return shipping costs.

3

Damaged Items

If your item arrives damaged, please take photos and contact us within 48 hours of delivery for immediate assistance.

Need Help with Returns?

Our customer service team is here to help with any questions about returns, exchanges, or refunds.

Contact us at returns@black.com or call 1-800-BLACK

We're available Monday-Friday, 9AM-6PM EST